DrPomen by MARK'S
Kemas kini: 6 November 2026 · Updated: 6 November 2026
Polisi Refund & Pembatalan
Polisi ini terangkan apa jadi pada bayaran anda bila booking dibatalkan, termasuk deposit. Jumlah tepat untuk booking anda sentiasa dipaparkan dalam app: di bahagian "Sebelum anda teruskan" sebelum anda bayar, dan sekali lagi sebelum anda sahkan pembatalan.
Deposit
- Deposit mengkhaskan slot anda dan merupakan sebahagian daripada harga (bukan caj tambahan). Jumlahnya dipaparkan semasa checkout.
- Bayar penuh: deposit termasuk dalam bayaran anda. Bayar deposit dahulu: baki dibayar kepada foreman selepas servis siap (tunai / QR).
Bila booking dibatalkan
| Keadaan | Apa yang dipulangkan |
|---|---|
| Anda batal lebih 24 jam sebelum slot | Semua dipulangkan: refund atau rebook ke tarikh lain. |
| Anda batal kurang 24 jam sebelum slot | Deposit tidak dipulangkan. Baki bayaran boleh di-refund atau rebook. |
| Anda tidak hadir: di bengkel, lebih 20 minit dari masa slot · Home Service / COD, 20 minit selepas foreman sampai | Deposit tidak dipulangkan. Baki bayaran boleh di-refund atau rebook. |
| Kami batalkan booking (contoh: tiada foreman, slot penuh, stok tiada), atau foreman tidak datang | 100% dipulangkan, walaupun kurang 24 jam sebelum slot. |
- Bahagian yang anda bayar dengan credit dipulangkan sebagai credit, bukan tunai. Credit dompet boleh dikeluarkan ke akaun bank. Credit setem dan rujukan kekal dengan tarikh luput asal.
- Booking yang bayarannya masih dalam semakan boleh dibatalkan, tetapi refund hanya diproses selepas bayaran itu disahkan.
- Selepas bil selepas servis atau kerja tambahan (add-on) dibayar, booking tidak boleh dibatalkan dalam app. Sila hubungi kami.
Bantuan segera
- Bantuan segera sentiasa dikira kurang 24 jam. Kalau anda batal selepas bayar, upah upfront tidak dipulangkan. Baki (kalau ada) di-refund ke akaun bank. Kalau anda tiada di lokasi bila foreman sampai, upah upfront juga tidak dipulangkan.
- Bantuan segera dibatalkan dari skrin Bantuan segera dalam app, dan hanya boleh di-refund (tiada rebook).
Cara batal
Buka app → tab Booking → pilih booking → Batal booking. Atau hubungi kami melalui butang Hubungi kami (tab Profil).
Refund atau rebook
- Selepas pembatalan, anda pilih Refund (isi butiran akaun bank anda) atau Rebook ke tarikh lain menggunakan wang yang sama.
- Rebook dibenarkan sekali untuk setiap booking. Kalau booking rebook itu dibatalkan atau anda tidak hadir, wang yang dibawa menjadi credit DrPomen (selepas tolak deposit, kalau berkenaan).
- Kalau anda tidak membuat pilihan dalam 3 hari, baki itu menjadi credit DrPomen secara automatik. Credit ini tidak luput dan boleh dikeluarkan ke akaun bank bila-bila masa melalui app.
Tempoh refund
- Refund dibuat melalui pindahan bank ke akaun yang anda berikan, dalam 48 jam selepas anda memilih Refund.
- Bukti pindahan disimpan dalam sejarah booking anda, dan anda akan dimaklumkan bila wang dihantar.
- Ini termasuk bayaran melalui FPX (CHIP) atau DuitNow QR. Tiada yuran ditolak daripada refund anda.
Hubungi
DrPomen by MARK'S · MARKS LEGACY & INNOVATION (SSM 202603252479)
Alamat: No. 53, Jalan Persiaran Makmur, Taman Desa Makmur, Sungai Merab Luar, 43000 Kajang, Selangor, Malaysia
WhatsApp: 010-650 3836 · Emel: admin@drpomen.com
Atau butang Hubungi kami dalam app (tab Profil).
Refund & Cancellation Policy
This policy explains what happens to your payment when a booking is cancelled, including your deposit. The exact amounts for your booking are always shown in the app: in the "Before you continue" section before you pay, and again before you confirm a cancellation.
Deposit
- The deposit holds your slot and is part of the price (not an extra charge). The amount is shown at checkout.
- Pay in full: the deposit is included in your payment. Pay the deposit first: the balance is paid to the foreman when the job is done (cash / QR).
When a booking is cancelled
| Situation | What is refunded |
|---|---|
| You cancel more than 24 hours before the slot | Everything is returned: refund or rebook to another date. |
| You cancel less than 24 hours before the slot | The deposit is not refunded. The rest of your payment can be refunded or rebooked. |
| You do not show up: at the workshop, more than 20 minutes after the slot time · Home Service / COD, 20 minutes after the foreman arrives | The deposit is not refunded. The rest of your payment can be refunded or rebooked. |
| We cancel the booking (for example no foreman is free, the slot is full, or stock is unavailable), or the foreman does not come | 100% refunded, even if it is less than 24 hours before the slot. |
- The part you paid with credit is returned as credit, not cash. Wallet credit can be withdrawn to your bank account. Stamp and referral credit keeps its original expiry date.
- A booking whose payment is still being checked can be cancelled, but the refund is processed only after that payment is confirmed.
- Once the after-service bill or extra work (add-ons) is paid, the booking can no longer be cancelled in the app. Please contact us.
Urgent help
- Urgent help always counts as less than 24 hours. If you cancel after paying, the upfront fee is not refunded. Any balance is refunded to your bank account. If you are not at the location when the foreman arrives, the upfront fee is also not refunded.
- Urgent help is cancelled from the Urgent help screen in the app, and can only be refunded (no rebook).
How to cancel
Open the app → Bookings tab → choose the booking → Cancel booking. Or contact us with the Contact us button (Profile tab).
Refund or rebook
- After a cancellation, you choose Refund (enter your bank account details) or Rebook to another date using the same money.
- Each booking can be rebooked once. If that rebooked booking is cancelled or you do not show up, the carried money becomes DrPomen credit (after the deposit is taken, where it applies).
- If you do not choose within 3 days, the balance becomes DrPomen credit automatically. This credit does not expire and can be withdrawn to your bank account at any time through the app.
Refund timing
- Refunds are made by bank transfer to the account you give us, within 48 hours after you choose Refund.
- Proof of transfer is kept in your booking history, and you are notified when the money is sent.
- This covers payments made by FPX (CHIP) or DuitNow QR. No fees are deducted from your refund.
Contact
DrPomen by MARK'S · MARKS LEGACY & INNOVATION (SSM 202603252479)
Address: No. 53, Jalan Persiaran Makmur, Taman Desa Makmur, Sungai Merab Luar, 43000 Kajang, Selangor, Malaysia
WhatsApp: 010-650 3836 · Email: admin@drpomen.com
Or the Contact us button in the app (Profile tab).