DrPomen by MARK'S
Kemas kini: 6 November 2026 · Updated: 6 November 2026
Terma & Syarat
Terma ini terpakai bila anda guna webapp DrPomen (drpomen.com) untuk booking servis kereta atau beli produk. Dengan membuat booking, anda bersetuju dengan terma ini dan Polisi Refund & Pembatalan.
1. Tentang kami
DrPomen by MARK'S dikendalikan oleh MARKS LEGACY & INNOVATION (SSM 202603252479), Selangor, Malaysia. DrPomen ialah bengkel bebas dan tidak berkaitan dengan Perodua, Proton atau mana-mana pengeluar kereta. Nama jenama milik pemilik masing-masing.
2. Perkhidmatan
- Servis kereta di bengkel kami, atau Home Service (foreman datang ke lokasi anda) di kawasan yang dipaparkan dalam app.
- Beli produk (minyak hitam, penapis dan lain-lain) untuk ambil sendiri atau dihantar (COD), bila dibuka dalam app.
- Kerja dilakukan oleh foreman DrPomen.
3. Akaun
- Anda log masuk dengan akaun Google dan perlu sahkan nombor telefon sebelum booking pertama.
- Pastikan maklumat anda (nama, telefon, kereta, alamat) betul. Satu akaun untuk seorang.
- Kami boleh gantung akaun yang disalah guna (contoh: booking palsu atau menyalah guna promo).
4. Booking & harga
- Harga, deposit dan upah penghantaran (Home Service / COD) dipaparkan dalam app sebelum anda bayar. Harga dalam Ringgit Malaysia (RM).
- Booking disahkan selepas bayaran disemak oleh pejabat kami. Kami boleh menolak atau membatalkan booking (contoh: slot penuh, tiada foreman, stok tiada). Dalam keadaan ini, bayaran anda dipulangkan sepenuhnya.
- Booking yang dibayar sepenuhnya dengan credit (RM0) disahkan terus.
- Slot dikhaskan untuk anda. Sila hadir tepat masa. Di bengkel, tidak hadir dalam 20 minit dari masa slot dikira tidak hadir. Untuk Home Service / COD, kiraan 20 minit bermula selepas foreman sampai.
- Kalau kerja tambahan diperlukan semasa servis, foreman akan maklumkan harga dan minta persetujuan anda dahulu.
5. Bayaran
- Cara bayaran dalam app: DuitNow QR (muat naik resit) atau FPX melalui gerbang bayaran CHIP. Credit DrPomen juga boleh digunakan.
- Tiada caj tambahan untuk cara bayaran. Yuran gerbang bayaran ditanggung oleh DrPomen.
- Kalau anda bayar deposit dahulu, baki dibayar kepada foreman selepas servis (tunai / QR). Kerja tambahan (add-on) yang dipersetujui di lokasi juga dibayar kepada foreman (tunai / QR).
6. Pembatalan & refund
Lihat Polisi Refund & Pembatalan.
7. Credit, setem & rujukan
- Credit DrPomen boleh digunakan untuk booking seterusnya.
- Credit dari wang anda sendiri (contoh: baki booking yang dibatalkan) boleh dikeluarkan ke akaun bank.
- Credit setem, rujukan dan promo tiada nilai tunai, tertakluk kepada syarat dan tarikh luput yang dipaparkan dalam app, dan boleh diubah atau ditamatkan.
8. Kenderaan & warranty
- DrPomen hanya menerima kenderaan yang dah tamat warranty pengeluar. Kalau kereta anda masih dalam warranty, sebarang kesan pada warranty itu adalah tanggungjawab anda sendiri.
- Produk yang digunakan adalah seperti yang dipaparkan dalam booking anda.
9. Tanggungjawab
- Kami melakukan kerja dengan teliti dan mengikut amalan biasa bengkel.
- Kami tidak bertanggungjawab atas kerosakan sedia ada, atau masalah yang tiada kaitan dengan kerja yang kami lakukan.
- Kalau ada masalah selepas servis, hubungi kami secepat mungkin supaya kami boleh semak.
10. Data peribadi
Lihat Dasar Privasi.
11. Perubahan terma
Kami boleh mengemas kini terma ini. Tarikh kemas kini dipaparkan di atas. Booking yang dibuat tertakluk kepada terma pada masa booking dibuat.
12. Undang-undang
Terma ini tertakluk kepada undang-undang Malaysia.
Hubungi
DrPomen by MARK'S · MARKS LEGACY & INNOVATION (SSM 202603252479)
Alamat: No. 53, Jalan Persiaran Makmur, Taman Desa Makmur, Sungai Merab Luar, 43000 Kajang, Selangor, Malaysia
WhatsApp: 010-650 3836 · Emel: admin@drpomen.com
Atau butang Hubungi kami dalam app (tab Profil).
Terms & Conditions
These terms apply when you use the DrPomen webapp (drpomen.com) to book car servicing or buy products. By making a booking, you agree to these terms and our Refund & Cancellation Policy.
1. About us
DrPomen by MARK'S is run by MARKS LEGACY & INNOVATION (SSM 202603252479), Selangor, Malaysia. DrPomen is an independent workshop and is not affiliated with Perodua, Proton or any car manufacturer. Brand names belong to their owners.
2. Services
- Car servicing at our workshop, or Home Service (a foreman comes to your location) in the areas shown in the app.
- Buying products (engine oil, filters and more) for self pickup or delivery (COD), when offered in the app.
- Work is carried out by DrPomen foremen.
3. Account
- You sign in with a Google account and must verify your phone number before your first booking.
- Keep your details (name, phone, car, address) correct. One account per person.
- We may suspend accounts that are misused (for example fake bookings or promo abuse).
4. Bookings & prices
- Prices, deposits and delivery fees (Home Service / COD) are shown in the app before you pay. Prices are in Malaysian Ringgit (RM).
- A booking is confirmed after your payment is checked by our office. We may decline or cancel a booking (for example the slot is full, no foreman is free, or stock is unavailable). In that case your payment is refunded in full.
- A booking paid fully with credit (RM0) is confirmed straight away.
- Your slot is held for you. Please arrive on time. At the workshop, not arriving within 20 minutes of the slot time counts as a no-show. For Home Service / COD, the 20 minutes start when the foreman arrives.
- If extra work is needed during the service, the foreman will tell you the price and ask for your agreement first.
5. Payment
- Payment methods in the app: DuitNow QR (upload your receipt) or FPX through the CHIP payment gateway. DrPomen credit can also be used.
- There is no extra charge for any payment method. Payment gateway fees are paid by DrPomen.
- If you pay the deposit first, the balance is paid to the foreman after the service (cash / QR). Extra work (add-ons) agreed on site is also paid to the foreman (cash / QR).
6. Cancellations & refunds
See our Refund & Cancellation Policy.
7. Credit, stamps & referrals
- DrPomen credit can be used for your next bookings.
- Credit that comes from your own money (for example the balance of a cancelled booking) can be withdrawn to your bank account.
- Stamp, referral and promo credit has no cash value, follows the conditions and expiry dates shown in the app, and may be changed or ended.
8. Vehicles & warranty
- DrPomen only accepts vehicles whose manufacturer warranty has ended. If your car is still under warranty, any effect on that warranty is your own responsibility.
- The products used are as shown in your booking.
9. Liability
- We carry out work carefully and in line with normal workshop practice.
- We are not responsible for existing damage, or problems not related to the work we did.
- If you have a problem after a service, contact us as soon as possible so we can check it.
10. Personal data
See our Privacy Policy.
11. Changes to these terms
We may update these terms. The update date is shown above. A booking follows the terms in force when it was made.
12. Governing law
These terms are governed by the laws of Malaysia.
Contact
DrPomen by MARK'S · MARKS LEGACY & INNOVATION (SSM 202603252479)
Address: No. 53, Jalan Persiaran Makmur, Taman Desa Makmur, Sungai Merab Luar, 43000 Kajang, Selangor, Malaysia
WhatsApp: 010-650 3836 · Email: admin@drpomen.com
Or the Contact us button in the app (Profile tab).